Erie County
Water Authority
Providing Water You Can Trust

About ECWA

Created in 1949 under the jurisdiction of the Public Authorities Law of the State of New York the Erie County Water Authority is an independent, public benefit corporation. (more...)

Customer Service

High quality customer service is our number one priority at the ECWA. Our well-trained Customer Service Representatives provide professional, courteous service in a consistent effort to achieve overall customer satisfaction. (more...)

Pay your Bill Online

Pay your bill easily and conveniently, Sign up for automatic payments and never miss a payment. (A convenience fee will be charged by Paymentus for Debit/Credit card payments.)

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News Room

ECWA Releases Annual Water Quality Report


View 2014 Water Quality Report


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Doing Business

ECWA purchases goods and services according to its enabling legislation and charter granted by the State of New York. It maintains an open vendor policy and welcomes any and all potential bidders. (more...)

Learning Center

Except for the air we breathe, water is the single most important element in our lives. That is why the ECWA is committed to educating its customers and the general public about water. (more...)

Public Information

View the 2014 Water Quality Report, financial reports, annual reports, policies and procedures, board meeting minutes, and (more...)


* Notice of Freedom of Information Law Policy.

Contact Us

Customer Service

Phone: 716-849-8444
Hours: M - F 8:00 am - 5:00 pm

Emergencies (After 5pm)

Phone: 716-684-0900

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Please direct any questions or comments to: questionscomments@ecwa.org or call Customer Service at: 716-849-8444

295 Main St. • Room 350 • Buffalo, NY 14203-2494 • 716-849-8444 • Fax 716-849-8467


If you are not shown proper identification, shut your door and immediately call 911.