Erie County
Water Authority
Providing Water You Can Trust


ECWA crews still working on leak from 7/24: Charlotte Ave in Hamburg; work on 10 other 7/24 leaks has been completed. Additionally, crews are scheduled to complete work on 4 minor leaks today in Orchard Park, Amherst and 2 in Cheektowaga.



UPDATE - 7/23/16 11:30AM ECWA Customers may resume using water normally

Customers of the Erie County Water Authority (ECWA) system located in the Towns of Amherst, Clarence, Lancaster, Newstead and areas north of Broadway in the Town of Cheektowaga and Villages of Depew, Lancaster and Williamsville no longer need to boil their tap water.

Water samples collected from the affected areas were analyzed and determined to be negative for bacteria indicating that the water was not contaminated during the recent water main break.

For any questions, please contact: Customer Service at the Erie County Water Authority: 849-8444 Erie County Department of Health: 961-6800


ECWA FACT SHEET ON TODAY'S WATER LEAKS

Water leaks across Amherst, Depew, Hamburg, Lackawanna, Lancaster & W. Seneca

  • On average, the Erie County Water Authority distribution system experiences in excess of 1,100 line breaks per year.

  • Water distribution systems experience increased line breaks in very cold, very hot, or very busy periods. Today, in addition to high temperatures, there is a high demand for water due to ongoing drought conditions.

  • We normally pump 68 million gallons per day to our customers. Today, we are averaging 121 million gallons.

  • On July 24, 2016, our dispatch crews are addressing 11 leaks. This is not an unusually high number for a peak period.

  • Boil Water Notices are extremely rare; the last one issued by ECWA was 10 years ago. There is no reason to issue a Boil Water Notice today or for the other 1,100 breaks our crews will find and fix in the next 12 months. Again, these orders are very rarely necessary.

  • Our system's high rate of repair is due to the area's declining infrastructure - in many sections our pipes are 100 years old. ECWA's infrastructure charge to customers funds ongoing efforts to update these aging parts of its system.

About ECWA

Created in 1949 under the jurisdiction of the Public Authorities Law of the State of New York the Erie County Water Authority is an independent, public benefit corporation. (more...)


Hydrant Servicing Information

Customer Service

Excellent customer service is a top priority at ECWA. Our well-trained Customer Service Representatives provide professional, courteous service in a consistent and timely manner to achieve overall customer satisfaction. Based on the opinions of ECWA customers, we are proud of our performance and will continue to implement additional improvements to further enhance our customers' experience. (more...)

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News

07-23-16 11.30AM Boil Water Notice Lifted

07-23-16 10.30 AM Second Water Test Results Negative For Bacteria Growth

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Doing Business

ECWA purchases goods and services according to its enabling legislation and charter granted by the State of New York. It maintains an open vendor policy and welcomes any and all potential bidders. (more...)

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Learning

Except for the air we breathe, water is the single most important element in our lives. That is why the ECWA is committed to educating its customers and the general public about water. (more...)

Public Information

View the 2015 Water Quality Report, financial reports, annual reports, policies and procedures, board meeting minutes, and (more...)


* Notice of Freedom of Information Law Policy.

Contact

Customer Service

Phone: 716-849-8444
Hours: M - F 8:00 am - 5:00 pm

Emergencies (After 5pm)

Phone: 716-684-0900

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* Starting in January 2016, the Erie County Water Authority will be advertising formal contracts on the New York State Contract Reporter website.

Bid / RFP Opportunities

Available Project Bid Date

7/11/16

201600126

8/2/16 11:30 AM

FURNISHING AND DELIVERING OF CAUSTIC SODA (50% SOLUTION OF SODIUM HYDROXIDE) MEMBRANE GRADE TO THE ERIE COUNTY WATER AUTHORITY FOR USE IN THE TREATMENT OF WATER FOR TWO YEARS FROM NOVEMBER 1, 2016 THROUGH OCTOBER 31, 2018
Contact: JOHN MOGAVERO JMogavero@ecwa.org

7/11/16

201600116

8/2/16 11:00 AM

FURNISHING OF ALL LABOR, PLANT, TOOLS, EQUIPMENT AND SPECIFIED MATERIALS, ETC. FOR ERIE COUNTY WATER AUTHORITY FENCING, GUARDRAIL, GENERAL WELDING, PAINTING, AND SANDBLASTING REPAIRS FOR THREE YEARS, FROM NOVEMBER 1, 2016 THROUGH OCTOBER 31, 2019
Contact: Jay Meyers JMeyers@ecwa.org



Click here for Bid / RFP Results
Please direct any questions or comments to: questionscomments@ecwa.org or call Customer Service at: 716-849-8444
295 Main St. • Room 350 • Buffalo, NY 14203-2494 • 716-849-8444 • Fax 716-849-8467