Text "WATER" to 1-844-716-3292 or visit alerts.ecwa.org to enroll in our new notification system: ECWA Alerts!
Subscribers will receive updates sent to their cell phone (message/data rates may apply), landline or email address to keep informed of relevant water main breaks, or vital issues in their area.
Erie County Water Authority Approves Revised Rate Structure
November 17, 2016
The Erie County Water Authority's (ECWA) Board of Commissioners has approved a revised rate structure for their customers set to go into effect Jan. 1, 2017. As a result, the vast majority of the agency's customers will see no change in their water costs - and some will achieve savings.
ECWA Works to Protect Customers
November 8, 2016
By closely following rigorous testing programs that meet or exceed all federal and state safety requirements, the Erie County Water Authority (ECWA) assures its customers consume some of the safest tap water in the region. Claims to the contrary are simply not true, and here's why.
| About ECWA |
Created in 1949 under the jurisdiction of the Public Authorities Law of the State of New York the Erie County Water Authority is an independent, public benefit corporation. (more...)
Hydrant Servicing Information
| Customer Service |
Excellent customer service is a top priority at ECWA. Our well-trained Customer Service Representatives provide professional, courteous service in a consistent and timely manner to achieve overall customer satisfaction. Based on the opinions of ECWA customers, we are proud of our performance and will continue to implement additional improvements to further enhance our customers' experience. (more...)
| Pay your Bill Online |
Pay your bill easily and conveniently, Sign up for automatic payments and never miss a payment. (A convenience fee will be charged by Paymentus for Debit/Credit card payments.)
| News |
02-06-17 ECWA SYSTEM WATER PRESSURE RETURNING TO NORMAL IN SOUTHTOWNS.
| Doing Business |
ECWA purchases goods and services according to its enabling legislation and charter granted by the State of New York. It maintains an open vendor policy and welcomes any and all potential bidders. (more...)
New Vendor Application
| Learning |
Except for the air we breathe, water is the single most important element in our lives. That is why the ECWA is committed to educating its customers and the general public about water. (more...)
| Public Information |
View the 2015 Water Quality Report, financial reports, annual reports, policies and procedures, board meeting minutes, and (more...)
* Notice of Freedom of Information Law Policy.
| Contact |
Hours: M - F 8:00 am - 5:00 pm
Emergencies (After 5pm)
Phone: 716-684-0900 (more...)
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295 Main St. • Room 350 • Buffalo, NY 14203-2494 • 716-849-8444 • Fax 716-849-8467