Erie County
Water Authority
Providing Water You Can Trust

      Emergencies (After 5pm): 716-684-0900 Customer Service/Emergencies (M-F 8 am - 5 pm): 716-849-8444


JANUARY 4, 2018

With exceptionally cold weather approaching, the Erie County Water Authority (ECWA) would like to remind its customers with homes containing unheated basements, crawl spaces or sections of exposed pipe to trickle their faucets to prevent their pipes from freezing.

These fridged temperatures may increase the potential for frozen service lines. In the event ECWA personnel are required to visit your residence to thaw a frozen line, customers should be aware that they will be charged a fee for this service.

It is important to remember that the extra cost of trickling your faucet is a tiny price to pay when compared to complications involving a burst pipe, the need for a service call, or a call to your private plumber.

For questions, please contact ECWA Customer Service at 716-849-8444, or visit

About the ECWA: The Erie County Water Authority is an independent, public water utility that provides safe, clean drinking water to more than 550,000 consumers in 35 municipalities throughout Western New York that rely on its product and reliable service 24 hours a day, 365 days a year.