Statement from ECWA Regarding Current State of Emergency in Erie County

“Due to the current state of emergency in Erie County, the Erie County Water Authority (ECWA) is cancelling all non-essential appointments that require customer contact or in home visits. In order to reduce the need for ECWA employees to enter your home, our meter change out program is suspended at this time.

“If you have a previously scheduled appointment, and you have not been contacted, please call ECWA’s Customer Service Department at 849-8444 to cancel your appointment, which will be rescheduled at a later date. 

“During this time, ECWA will NOT be shutting off customers’ water for non- payment. If you have been shut off due to non-payment, please call ECWA’s Customer Service Department at 849-8444 to have your water service turned backed on.

“If you have a water emergency between the hours of 8AM-5PM call the ECWA Customer Service Department at 849-8444.  Any emergency after hours should be made to ECWA’s dispatch center at 684-0900.

“The safety of ECWA customers is also of the highest importance. Following guidance from the EPA and the Centers for Disease Control and Prevention, tap water continues to remain fully safe for drinking and for handwashing amid the COVID-19 pandemic.”