Erie County
Water Authority
Providing Water You Can Trust

      Emergencies (After 5pm): 716-684-0900 Customer Service/Emergencies (M-F 8 am - 5 pm): 716-849-8444

Customer Service

Excellent customer service is a top priority at ECWA. Our well-trained Customer Service Representatives provide professional, courteous service in a consistent and timely manner to achieve overall customer satisfaction. Based on the opinions of ECWA customers, we are proud of our performance and will continue to implement additional improvements to further enhance our customers' experience.

New Customer Welcome Letter

ECWA Tariff / Rates

ECWA Online - Sign up for ECWA Online Now.

  • Pay your bill easily and conveniently online.
  • Sign up for automatic payments.
  • Submit you meter reading online.
  • Sign up for paperless billing. We email you when your bill is ready.
  • View your current and previous bills.


Customer Service Bill Payment Meter Readings
Frequently Asked Questions New Construction / Permits Frozen Service Order / Release
Preparing for Winter